Vitaman Indonesia / Policy document / Current version 2026
Privacy Policy
This Privacy Policy explains how Vitaman handles personal data collected through vitaman.co.id. It covers what we collect, why we collect it, how long we keep it, and how you can exercise your rights.
The site is operated by Vitaman, based at Jl. MH Thamrin No. 10, Menteng, Jakarta Pusat, DKI Jakarta 10320, Indonesia. For privacy requests, write to [email protected]. Our catalogue pages cover natural supplements for men, vitamins and minerals for men, and healthy lifestyle products — the policy below applies to every page on this domain, whether you are reading about products or simply browsing.
Website
vitaman.co.id
Privacy contact
Telephone
+62 21 3192 2565
Office hours
Mon – Fri, 9:00 – 18:00
This page is written to be read like a notice on the back of a carton: plain sentences, no fine print you need a second pass to understand. It applies to visitors browsing product information such as natural supplements for men, vitamins and minerals for men, and energy and endurance supplements, as well as to anyone who writes to us or places an order.
Below, each heading answers one question: what we hold, why, for how long, and how you change it. If a phrase is unclear, contact us and we will explain it in ordinary language rather than legal shorthand.
Why this page exists
You should know what happens to your details before you type them
Shopping for men's vitamin supplements online means handing over an address, a phone number, sometimes an email. That is exactly the information this policy describes. Keeping the explanation visible and specific is part of how we run the shop — it is not a formality filed away in a footer.
What we gather
Data we collect
Everything on this list comes from two places: a form you filled in, or a standard server log. Nothing else is harvested on this site.
Details you type in yourself
Name, email address, phone number, and the text of your message whenever you use a contact or enquiry form. If you order anything, we also take the delivery details needed to get the parcel to you — recipient name, address, and a reachable phone number.
Technical records from your visit
Like most sites, our servers log an IP address, browser type, the pages you opened, and roughly when you opened them. These records keep the site working and help us spot abuse — they are not used to build a profile of your shopping habits.
Order and payment records
When you buy natural capsules for strength and vitality, we keep the order reference, the items chosen, and the payment outcome so we can confirm the purchase and handle a return or question later. Card details are handled by the payment provider and do not sit on our systems.
Email correspondence
If you write to [email protected], that thread is stored in our mailbox so a colleague can answer a follow-up question without you repeating yourself. You can ask us to close the thread at any point.
Purpose of processing
How we use your data
We use your details to answer enquiries, process orders, provide customer support, and improve the site. We may use your contact details to send information you have requested about products or orders. We do not sell your personal data to third parties.
Each purpose below maps to a specific kind of handling. Where a service provider is involved — hosting, payment, or a delivery partner — they process the data only as far as needed to provide that service to us.
If we ever wanted to use your details for something not on this list, we would ask first rather than assume permission.
Answering enquiries
Replying to a question about men's health support, a product ingredient, delivery timing, or anything else you send us. Your message and contact details stay in our inbox only as long as the conversation needs them.
Fulfilling orders
Confirming a purchase, passing the delivery address to the courier, and issuing a receipt. This is the one purpose where we genuinely need your address and phone number.
Customer support
Looking up your past order when you write about a repeat purchase, a changed address, or a question about popular products for men you bought earlier.
Keeping the site healthy
Reviewing technical logs in aggregate to see which pages load slowly or fail, and to block fraudulent activity. Aggregated statistics are not tied back to your name.
Messages you requested
Sending an update you asked for — an order status, a reply to a question, information about a product category you wrote in about. Every such message carries a way to stop receiving it.
Why it is allowed
Legal basis and consent
We process personal data on the basis of your consent, our contract with you when you place an order, and our legitimate interest in operating and securing the site. You may withdraw consent at any time where consent is the basis for processing, though this may affect our ability to answer an enquiry or complete an order. Withdrawal does not affect processing carried out before that point.
Consent
You tick the box or send the form. This covers answering a question and any message you asked to receive. Withdrawing it later does not undo earlier processing.
Contract
If you buy anything, we need your name, address, and phone number to complete the sale. Without them we cannot send the parcel, so this basis is not optional.
Legitimate interest
Keeping the site online, secure, and free of abuse. This is the reason for server logs. You can object to it, and we will explain what would change.
If you ask us to stop using your details for a specific purpose, we will confirm in writing what we have changed and what still has to remain for accounting or legal reasons.
How long we keep it
Data retention
We keep personal data only as long as needed for the purpose it was collected, or as required by law. After that period it is deleted or anonymized so it can no longer be traced to a person.
Retention by record type
Contact enquiries
Retained for a reasonable period after the conversation ends so we can follow up and keep a record of what was asked and answered.
Order records
Kept for the period required for accounting and tax compliance, then deleted or anonymized. This is a legal obligation, not a preference.
Email threads
Stored while the thread may still be needed. You can ask us to close and remove a conversation that has finished.
Server logs
Held for a short operational window, long enough to investigate a fault or block an abusive pattern, then rotated out of use.
If you would rather we delete something earlier than our standard window, write to [email protected] and describe what you want removed. We will tell you whether we can act immediately or whether a legal record has to remain.
Access, correction, deletion
Your rights
You may request access to the personal data we hold about you, ask for corrections, request deletion where applicable, and object to certain processing. To make a request, email [email protected] with enough detail for us to identify you and your data. We will respond within a reasonable period. We may need to verify your identity before acting.
Access
A copy of what we hold about you, in a readable form.
Correction
A fix to a misspelled name, a wrong phone number, or an out-of-date address.
Deletion
Removal of data we no longer have a reason or a duty to keep.
Objection
A request to stop a specific use, such as a marketing message. We explain what changes and what stays.
Withdrawing consent
A single email ends any permission you gave earlier, effective going forward.
Telephone
+62 21 3192 2565
Files your browser stores
Cookies and third parties
The site uses cookies as described in our Cookie Policy. Some third-party services, such as analytics or embedded content, may set their own cookies. We do not control those cookies directly; please review the relevant third party's policy. You can manage cookies through your browser settings.
Necessary
Keep a session steady, remember a form you were partway through, and hold your cookie choices. The site does not work well without these.
Analytics
Show us which pages are read and which are abandoned. Data here is looked at in aggregate; you can refuse these and still browse every page.
Third-party content
An embedded video or a payment page may set its own cookies. Those are governed by the provider's policy, not ours, and we cannot read or remove them.
Browser-level settings apply too: most browsers let you block third-party cookies entirely.
Security, in plain terms
Reasonable measures, stated honestly
We take reasonable technical and organizational measures to protect personal data against unauthorized access, loss, or misuse. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If you believe your data has been compromised, contact us promptly.
Keeping this page current
Changes and contact
We may update this policy from time to time. The current version applies to your use of the site, and this page always shows the wording in force — we do not keep an archived version you have to hunt for. If a change affects how we handle data you have already given us, we will say so on this page.
For questions about this policy or your data, write to [email protected] or call +62 21 3192 2565 during office hours, Monday to Friday, 9:00 AM – 6:00 PM. Postal enquiries go to Vitaman, Jl. MH Thamrin No. 10, Menteng, Jakarta Pusat, DKI Jakarta 10320.